How long will it take for my order to ship?
- Our items are made to order, so please allow three to four weeks of processing time once the order is placed. Some styles may ship immediately.
Important Note: Our Big Three Personalized Crewneck and Big Three Personalized Hoodie are currently available for pre-order, so please allow four to five weeks of processing time on these items. If you need it sooner, please email email@example.com!
Why made to order?
- Spoolish believes in producing items based on real demand to avoid waste.
Where do you ship?
- We currently ship worldwide from New York, NY USA.
Does Spoolish take custom orders?
- Spoolish is no longer taking custom orders. We offer personalization and customized colors to select designs in our collections.
What is your exchange/return policy?
- Exchanges and returns can be made if your unworn item(s) are sent back within 14 days of your delivery date. To make an exchange or return please email firstname.lastname@example.org with your name and order number. Your return shipment will not be paid for.
- Spoolish does not accept returns or exchanges on sale items unless your item(s) arrived damaged or defective.
- Spoolish does not accept returns or exchanges from our personalized Birth Chart Collections or Zodiac Collection unless your item(s) arrived damaged or defective.
What if there is a mistake with my order?
- In the event that there is a mistake with your order or you receive the wrong item(s), please email email@example.com and we will happily help you.
Do you offer price adjustments?
- Spoolish does not offer price adjustments. Don't miss out on 15% off your first order when you subscribe to our mailing list!
Why is my discount code not working?
- Our discount codes do not apply to sale or limited edition items.