FAQs

How long will it take for my order to ship?

  • Our items are made to order, so please allow up to one week of processing time once the order is placed. Some styles may ship immediately.

Why made to order?

  • Spoolish believes in producing items based on real demand to avoid waste. 

    Where do you ship?

    • We currently ship nationwide from St. Paul, MN, USA.

    Does Spoolish take custom orders?

    • Spoolish is no longer taking custom orders. We plan to offer personalization to select designs in future collections.

    What is your return policy?

    • For the holiday season, Spoolish will be extending its return policy. All items ordered now through December 31st will be able to be returned through January 15th. To make an exchange or return please email emily@spoolish.com with your name and order number. Your return shipment will not be paid for. 

    What if there is a mistake with my order?

    • In the event that there is a mistake with your order or you receive the wrong item(s), please email emily@spoolish.com and we will happily help you.