FAQs

How long will it take for my order to ship?

  • Our items are made to order, so please allow up to two weeks of processing time once the order is placed. Some styles may ship immediately.

Why made to order?

  • Spoolish believes in producing items based on real demand to avoid waste. 

    Where do you ship?

    • We currently ship worldwide from St. Paul, MN, USA.

    Does Spoolish take custom orders?

    • Spoolish is no longer taking custom orders. We offer personalization and customized colors to select designs in our collections.

    What is your exchange/return policy?

    • Exchanges and returns can be made if your unworn item(s) are sent back within 14 days of your delivery date. To make an exchange or return please email emily@spoolish.com with your name and order number. Your return shipment will not be paid for. 
    • Spoolish does not accept returns or exchanges on sale items unless your item(s) arrived damaged or defective.
    • Spoolish does not accept returns or exchanges from our personalized Birth Chart Collections or Zodiac Collection (if color is customized) unless your item(s) arrived damaged or defective.

    What if there is a mistake with my order?

    • In the event that there is a mistake with your order or you receive the wrong item(s), please email emily@spoolish.com and we will happily help you.

    Do you offer price adjustments?

    • Spoolish does not offer price adjustments. Don't miss out on 15% off your first order when you subscribe to our mailing list!

    Why is my discount code not working?

    • Our discount codes do not apply to sale or limited edition items.