FAQs

How long will it take for my order to ship?

  • Our items are made to order, so please allow three to four weeks of processing time once the order is placed. Some styles may ship immediately.
  • Important Note: Our Big Three Personalized Crewneck and Big Three Personalized Hoodie are currently available for pre-order, so please allow four to five weeks of processing time on these items. If you need it sooner, please email emily@spoolish.com!

Why made to order?

  • Spoolish believes in producing items based on real demand to avoid waste. 

    Where do you ship?

    • We currently ship worldwide from New York, NY USA.

    Does Spoolish take custom orders?

    • Spoolish is no longer taking custom orders. We offer personalization and customized colors to select designs in our collections.

    What is your exchange/return policy?

    • Exchanges and returns can be made if your unworn item(s) are sent back within 14 days of your delivery date. To make an exchange or return please email emily@spoolish.com with your name and order number. Your return shipment will not be paid for. 
    • Spoolish does not accept returns or exchanges on sale items unless your item(s) arrived damaged or defective.
    • Spoolish does not accept returns or exchanges from our personalized Birth Chart Collections or Zodiac Collection unless your item(s) arrived damaged or defective.

    What if there is a mistake with my order?

    • In the event that there is a mistake with your order or you receive the wrong item(s), please email emily@spoolish.com and we will happily help you.

    Do you offer price adjustments?

    • Spoolish does not offer price adjustments. Don't miss out on 15% off your first order when you subscribe to our mailing list!

    Why is my discount code not working?

    • Our discount codes do not apply to sale or limited edition items.